colgate

In turkey, for example, colgate uses professionally produced videotapes and local trainers to educate managers about empowering employees to make team decisions. Then managers are expected to develop work teams, designing both jobs and group roles for employees who respect chain-of-command authority. In the people’s republic of china, employees enjoy the harmony of working together in groups, but long-established cultural values constrain them from making outright decisions. They prefer to consult with managers, expressing their ideas as cautiously worded suggestions, thus avoiding forcing anyone to “lose face”. Because the Chinese seemed eager for productivity bonuses, clogate initiated a program of incentive pay for managers and their employees based on group sales. As a result, employees rapidly developed into cooperating teams where informal norms and group pressure became more important than formal authority relationships